Solve360 Touch App

Solve360 is all about flexibility and helping you manage interactions with your clients. But how flexible would you be if you were chained to the desk all the time? How would you respond in the heat-of-battle if you couldn't access a client’s file when you need an immediate answer? Why wait until you get back to the computer to update the team on a schedule, task or opportunity? Don't those new tablets look way to sexy to ignore? There’s an app for that!

In response to the flexibility/collaboration paradox, we provide the Solve360 touch web-app which is designed specifically for the iPad, Playbook, and newer Android based tablets. This application requires nothing to install and is immediately accessible from your device:

For iPad

1. Start the Safari web browser
2. Open http://norada.com
3. Click "Client Login"
4. Login using your normal Solve360 email address and password

For other tablets

1. Start the device’s web browser
2. Open https://secure.solve360.com/touch/
3. Login using your normal Solve360 email address and password

Click on the Next link located in the top-right corner of this page to continue ...

Tips and best practices

Getting Around The touch web-app is specifically designed to take advantage of the unique characteristics of a touch-screen tablet. While you'll notice differences between it and the desktop version you'll find that it has most of the features of the desktop app so you can use it as a complete replacement would on a day-to-day basis.

Getting around should seem familiar and simple, so instead of walking through the obvious things we'll move on and mention some things you might find helpful.

Navigation (menu) Finding your way to the various options starts by clicking on the button labeled "Contacts". Under that you'll find additional options to view different types of records and reports. When you change this value the other options will update to reflect further filtering options.

Custom databases Custom fields and contextual fields are fully supported on the touch web-app. Just imagine the possibilities here - a mobile database customized for your specific purpose. Go nuts with it!

Keeping your information secure We strongly recommend you enable the auto-locking feature on your device to prevent anyone else who can touch the device from also accessing your online account while you are logged in.

The touch web-app accesses information in your account in real-time and does not save data on the device. If you lose your device take comfort that your data is not vulnerable, but as a precaution if you lose the device simply change your Solve360 password to eliminate the possibility of someone using the login information in case it was saved on the device.

Google Apps Users If you’re accessing Solve360 directly from Google’s menu you'll need to activate a password for your account. Just ask your Solve360 administrator to reset your Solve360 password, then change it to a secure password yourself.

1. Your Administrator clicks Solve360 menu > Modify User Accounts > selects your account > clicks “Reset password”
2. You click Solve360 menu (top right) > My Account > Password > enter the default password 12345, enter a new secure one, click Save