Disclosure to Third Parties WE WILL NOT USE CLIENT OR USER INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE THE CONTRACTED SERVICES. MORE SPECIFICALLY, WE WILL NOT SHARE INDIVIDUALLY IDENTIFIABLE CLIENT OR USER INFORMATION WITH THIRD PARTIES EXCEPT FOR THE LIMITED PURPOSES DESCRIBED BELOW.
Children The Service is not available to children under the age of 13. If you are under the age of 13, under no circumstances should you send us any personally identifying information, attempt to register or otherwise utilize the Service. If parents believe their child (any age under 18) has accessed our Service without their permission, they can contact our Customer Service department listed at the end of this notice.
Internet Information Norada collects statistical information about how people (“Users”) locate and navigate our Web sites. This information, sent by normal Web browsers, usually includes the browser type, Internet Protocol (IP) address and referring URL. This information is used to analyze trends, improve the usefulness of the Service, enhance the positioning of Web sites within Internet search engines, gather broad demographic information for aggregate use, and help diagnose problems. Users remain anonymous unless they voluntarily contact Norada by filling out an online form.
Contact information When Users fill out an online form to contact Norada, Norada collects some personal information, including but not limited to name, company name, size of company, name, phone number, email address, and reason for contact. This information is used to follow up with the customer’s initial queries in a timely manner.
Aggregate Statistical Information We may collect aggregated statistical information for purposes of improving the Service. This data does not contain personally identifying information, such as name or email address. For example, we may disclose that 10% of our Users live in California.
Questionnaires, Surveys and Profile Data. We may offer questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in the survey itself.
Client Information When Clients sign up and pay for the Service, Norada collects personal information, including but not limited to name, email address, phone number, and payment information. A secret question and answer may also be asked in order to verify the identity of Clients if their account password is lost.
User Account Data If a Client registers an account on the Service all private information saved within the account is stored on secure servers, which process the information in order to provide Clients with authenticated access to their account, store and manage various types of information, including but not limited to email, databases and files. Account contents are backed up to separate storage systems daily for the purpose of recovery from errors or system failure. Copies of email messages, databases and files may remain on the backup storage systems for approximately three (3) months, even after Clients delete the private information from their accounts or after termination of the contracted Service.
Email log information To facilitate troubleshooting and improve the quality of the Service, Norada automatically collects and reviews certain information relating to the usage of its email services. This information is stored in server logs and includes, but is not limited to, usage of IMAP, POP, SMTP, Spam Filtering and Virus Scanning.
Security Norada has put in place physical, electronic and managerial procedures to safeguard the information that is collected. Various security technologies have been implemented to ensure that external parties cannot access or modify Clients’ personal information on Norada's Network and Secure Sockets Layer (SSL) is technology is used to encrypt data during transmission (the same technology online banks use).
Internal Uses A limited number of Norada employees are able to access Clients’ information. These employees are specifically trained and experienced with regard to the practices and importance of maintaining Clients’ privacy and are only authorized to access Client's account information on an as needed basis to complete tasks related to the maintenance and operation of the Service, or fulfill Client requests.
Billing To process commercial transactions, we collect information related to each transaction, such as the amount and the necessary identifying information, including the credit card information, contact information, and email addresses of the parties involved.
Corporate Changes. If there is a change of ownership or control of Norada, such as a merger or acquisition by another company, Norada will provide its Clients 30 days notice of such change.
Corrections and Updates Users can update their personal information at anytime by contacting Norada's Customer Service department listed at the end of this notice.
Deactivation or Changes to Personal Information Clients may terminate an account or update their personal information by sending a written request to our Customer Service department listed at the end of this notice, at which User Account Data will be removed from all secure servers.
Customer Service Department
Phone: 1 (650) 331-7336
Monday to Friday from 9am and 5pm PST