Your input and feedback on our security is always welcome and appreciated. Keeping client data safe and private is a huge responsibility and our top priority. We work hard to protect our customers from the latest threats.
Reporting a Security Incident
If you believe that you’ve discovered a security flaw that might impact our product please let us know by sending an explanation of the issue directly to security@norada.com. You can use our public key to keep your message safe and please provide us with a secure way to respond to you. We'll acknowledge receipt of your report as soon as possible. If you don’t receive a response from us within eight hours please call us at 1-650-331-7336.
Maintaining high security is done through the collaboration of our clients, our engineers and the external security enthusiasts who keep vendors like us on our toes. These combined efforts go a long way in making the Internet safer and more secure.
The process of notifying a vendor before publicly releasing information is an industry-standard best practice known as responsible disclosure. Responsible disclosure is important to the ecology of the Internet. It allows companies like Norada to keep clients safe by fixing vulnerabilities and resolving security concerns before they are brought to the attention of the bad guys. We strongly encourage anyone who is interested in researching and reporting security issues to observe the professional courtesies and protocols of responsible disclosure.
If you submit a report, here's what will happen:
Thanks for working with us to make the online experience safer for everyone.
The following people have helped us keep Solve360 safe for everyone. We very much appreciate their efforts.
