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‘Book a meeting’ as an Activity option in Contact Record

 
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Enthusiast
13 posts

I posted this elsewhere in a thread, but realise it might not show as a feature request, so am posting it here also:

I would like to be able to add a meeting via the Contact record and have it show up in the Calendar. The interaction with the person is as important an aspect of a meeting as is its date and time, so seems to fit well in the Contact record as well as within the Calendar.

As a new user, I instinctively looked in one of my Contact’s records this morning for details of the important meeting I have planned with him this afternoon (which I had already added via the Calendar). I wanted to add a note about the meeting in the Activity panel. I was really surprised that the meeting didn’t appear in his record and also, given that the drop-down activity options in the Contact record are so comprehensive, the lack of a ‘Book a meeting’ option feels conspicuous in its absence…

I see that you mention elsewhere that we can add a custom field for meetings, but that won’t be included in the chronological Activity view panel, so doesn’t feel to be the best workaround.

Am I missing something that is already there, or do you intend to include the option to add a Contact meeting in the ‘Add an Activity’ panel at some point?

Thanks
Julie

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Administrator
1982 posts

Hi Julie,

You can add the meeting directly from the contact’s record.  It’s also a bit faster doing it this way as the “Show activity as” value is automatically linked to the contact.  The option is labeled “Schedule a follow-up”.

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Enthusiast
13 posts

Excellent. I thought you’d have that covered somehow and that I was missing it.

Julie

PS Very quick response by the way! The Norada speciality *grin*

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Enthusiast
13 posts

Hi, can I just clarify something about the ‘Add a task list’ versus ‘Schedule a follow-up’ options?

This morning, following a telephone call with one of my contacts, I needed to create a forward reminder to myself to do something in July. Just a one line reminder.

I did it using the ‘Schedule a follow-up’ option but after adding it, it’s not showing in the Contact record pane, nor is it showing up in the Activities Dashboard under ‘next actions assigned to’ me. It appears lost, (although I’m sure it’s not)...

So, two questions: why is it not showing up (and when/where will it show) and would it have been better to simply add a task? (Although I wish I could just add a single line task ... it would be quicker than having to add a task list and then add the task, when there is only thing.)

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Lyncean
101 posts
Engineering SpecialOps - May 25, 2010 07:02am

Hi Julie,

You can add the meeting directly from the contact’s record.  It’s also a bit faster doing it this way as the “Show activity as” value is automatically linked to the contact.  The option is labeled “Schedule a follow-up”.

How would I handle a meeting with more than one contact? I don’t want to send invites to them. If I add it to more than one contact record then I get more than one meeting on my calendar.

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Administrator
1982 posts
Julie - Jun 02, 2010 05:02am

Hi, can I just clarify something about the ‘Add a task list’ versus ‘Schedule a follow-up’ options?

This morning, following a telephone call with one of my contacts, I needed to create a forward reminder to myself to do something in July. Just a one line reminder.

I did it using the ‘Schedule a follow-up’ option but after adding it, it’s not showing in the Contact record pane, nor is it showing up in the Activities Dashboard under ‘next actions assigned to’ me. It appears lost, (although I’m sure it’s not)...

So, two questions: why is it not showing up (and when/where will it show) and would it have been better to simply add a task? (Although I wish I could just add a single line task ... it would be quicker than having to add a task list and then add the task, when there is only thing.)

Hi Julie, I’m not sure why your record would not be showing up. Please make sure that you have pressed “Refresh VIew”. If that has failed, please get in touch with us via the contact info on the website. Send them the name of the event, then support team can look into your case.

—Mike

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Lyncean
163 posts

This is an EXCELLENT question and I think one feature that’s been requested before.

GinasBookkeeping - Jun 02, 2010 06:40am

How would I handle a meeting with more than one contact? I don’t want to send invites to them. If I add it to more than one contact record then I get more than one meeting on my calendar.

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Enthusiast
13 posts
Engineering SpecialOps - Jun 02, 2010 02:17pm
Mike - Jun 02, 2010 05:02am

Hi Julie, I’m not sure why your record would not be showing up. Please make sure that you have pressed “Refresh VIew”. If that has failed, please get in touch with us via the contact info on the website. Send them the name of the event, then support team can look into your case.

—Mike

Hi Mike, I did click on ‘Refresh view’ (a number of times!) but nothing happened: the item didn’t appear in the Activity pane, nor in the Activities Dashboard.

I’ll contact you via the web, as you suggest.

Thanks, Julie