Lukasz Saniewski - Jun 03, 2010 10:32am

Hello there,

How can I add a signature assigned to my account to an email that needs to be send by scheduling?

Thanks,
Łukasz

Hi Lukasz,

If this feature is not working for you, then the first thing you will need to do is make sure that you are using the most updated version of Solve360. To do this simply empty your browser’s cache and log back into the system.

Next to make sure it is working, we should make sure that you have an email identity with a signature set:

Workspace > Access Webmail > Settings > Sending > Add an email identity (if you don’t already have one) > Then just fill in the fields

Then you should be able to create a “Scheduled email” activity, by choosing the email identity with the signature.

I hope this helps,

—Mike

Hi Norada Team

we would like to add a signature to those scheduled emails and sorry to say that I dont understand the instructions to follow in this case.

Can you please give me an update on that? Thanks

MCC - Mar 29, 2011 09:06am

Hi Norada Team

we would like to add a signature to those scheduled emails and sorry to say that I dont understand the instructions to follow in this case.

Can you please give me an update on that? Thanks

Follow : Workspace > Access Webmail > Settings > Sending > Add an email identity and create an email identity. Refer to the attached picture.

Once you have done so, you should be able to see this identity under ‘From’ in the scheduled-email activity.

Hi Thanks for your quick reply.

Now I understand why I could not undersand your intructions… Webmail was not enabled in our accounts!

Once I have switched it on, it works perfectly!

Thanks again for your always fast and efficient suport!

I have a question related to this topic. I’ve created templates of scheduled emails both a set of emails and individual emails. When other users use/insert these templates the signature that appears at the bottom of the email is mine and not theirs. How can this be resolved or what am I doing wrong?

S. Ethan - Apr 06, 2011 10:20am

I have a question related to this topic. I’ve created templates of scheduled emails both a set of emails and individual emails. When other users use/insert these templates the signature that appears at the bottom of the email is mine and not theirs. How can this be resolved or what am I doing wrong?

The scheduled email template uses the content saved within the template and the only value that is updated is the contact’s name and e-mail address. So the signature, since its considered as content, doesn’t change/update - hence why your signature shows even though the template has been applied to a different user’s account. So as alternatives, you can have two templates (one with your signature, and one without) or you can generalize the e-mail signature so that all users can use it (e.g: Best Regards, The Norada Team).

Templates of scheduled Emails….!! That sounds interesting..

Can you explain which is their use and how can I create them?

Thanks

Absotively MCC. We have a tutorial for that:
http://www.norada.com/answers > Email campaigns > Scheduled emails (page 2 of 6) > Multi-step lead nurturing campaigns