Solve360 Discussion Forums

Task Notifications and Tickets

Sep 16, 2008 04:53am provitamin Aficionado 16 posts	Hello everyone, I created a task list and assigned a task to myself. This is the notification i got: —————- Provitamin, Provitamin just assigned you the following task: Title: Please do this and that Due: which is due on Sep 18, 2008 Description: —————- It’s nice and neat and quick to read. This is great! But wouldn’t it make sense, to have the Name of the task list included so that the recipient knows immediately what this task is about??? And if I have a task list - then probably in may cases it would be opportune to have a description to the ISSUE rather that to each task to resolve that issue? Doesn’t it? What I’d need is a TICKET. Case: There is an issue that needs some explenation - and then there are the different tasks to solve it. What do you say? What do others say? Thanks

Sep 16, 2008 07:36am Engineering SpecialOps Administrator 4123 posts	Adding the title of the task-list to the notice and reminder is a great suggestion. I will ask the team to add it. But the second part can you just add the issue description to the task-list or are you hoping for an additional field for the task-list to add some detail?

Sep 16, 2008 07:46am provitamin Aficionado 16 posts	Hi, in the TICKET scenario I have an Issue that need to get resolved (for example a change request in my project). I would like to have TITLE of the Ticket. Then I would like to describe the issue. Then I would like to add the necessary tasks and assign them. Additional information to each task would already be contained in the task list description. ———— Example Case: Title: Change Request No. 112-2 Desciption: Somebody called me and told me that I would like one more antenna of this kind (Model) and that he would like it on the right inseatd of the left. Then he wants as well a different Monitor: 19’’ instead of 17’‘. Thanks guys! Task 1: Engineer: Get technical drafts updated and uploaded! Task 2: Salesman: Send out an offer and get a confirmed order! Task 3: Buyer: Check the availability of the material and buy it if nessessary! Task 4: Worker: When everything is allright, get the antenna at the right place and remember the new monitor!! Give Feedback when done. ————- You see, in this case assignees would not need an extra description to their task. But just the ISSUE description. And I suggest this would be like this in many other cases too. What do you say? What does Steve say? Thanks!

Sep 16, 2008 08:03am Engineering SpecialOps Administrator 4123 posts	Got it. I think an additional field for the Task-list will do the trick. Let me review this with our team.

Sep 18, 2008 10:08am Engineering SpecialOps Administrator 4123 posts	I would like to have TITLE of the Ticket. Then I would like to describe the issue. Then I would like to add the necessary tasks and assign them. Additional information to each task would already be contained in the task list description. It’s done (description for task-list is added). Please relogin and check it out.