|
|
Please correct me if I am wrong but as far as I understood it correctly, clicking within Solve on a contact email address with Solve360 Webmail enabled (connected and syncing to Google Apps Premier) should automatically add the designated dropbox email address in the BCC field.
This is not the case here so any help is much appreciated.
Thank you and have a wonderful weekend!
Werner |
|
|
|
|
Sounds like you are creating the email from within Solve360. If that is the case the BCC doesn’t need to be filled out. The email will automatically be in the dropbox. The BCC with the dropbox email address is only required when creating email outside of Solve360. The place where you designate what dropbox it goes to from within Solve360 is at the top of the email where is says “Save in ...“ Hope that helps. I’m no expert, just another user learning my way around the program thru trial & error and a lot of help from the experts here. |
|
|
|
|
Thanks so much Gina - that is expert advice! |
|
|
|
|
GinasBookkeeping - Jun 26, 2010 09:03am Sounds like you are creating the email from within Solve360. If that is the case the BCC doesn’t need to be filled out. The email will automatically be in the dropbox. The BCC with the dropbox email address is only required when creating email outside of Solve360. The place where you designate what dropbox it goes to from within Solve360 is at the top of the email where is says “Save in ...“ Hope that helps. I’m no expert, just another user learning my way around the program thru trial & error and a lot of help from the experts here.
Thank you Gina!! I just thought that the BCC field should be filled in automatically but this is not the case.
Have a great weekend and best wishes from Belgium.
Werner |
|
|
|
|
I’m circling around again on this issue to check out why I don’t have this functionality. When I use Solve 360 webmail to send to contact email, there seems to be no auto dropbox pickup. I need to put in the dropbox bcc to get it to happen. What may I be doing wrong?
Many thanks. |
|
|
|
|
Within Solve360 is at the top of the email where is says “Save in ...“
Choose the name of the dropbox folder to save a copy of the message there directly. |
|
|
|
|
Thanks so much. I haven’t tried it yet but I’m sure that works. |
|
|
|
|
I’d bet on it  The goal is to get a copy of the message into the dropbox - BCC is a universal solution, but with the integrated Webmail client it can be done directly saving a step. |
|
|
|
|
I am trying to figure this out as well. I am clicking on an email from within Solve360 and using the Solve360 webmail client to compose the message. After I send the message, it is not showing up in the activities list for that contact. Is there something I’m doing wrong? |
|
|
|
|
loresj117 - Nov 16, 2010 03:12pm I am trying to figure this out as well. I am clicking on an email from within Solve360 and using the Solve360 webmail client to compose the message. After I send the message, it is not showing up in the activities list for that contact. Is there something I’m doing wrong?
Check that you are selecting the dropbox folder in the “Save in” option when composing the email (it will save this value for the next time too). |
|
|
|
|
What if I want it to be saved in the Solve’s dropbox and sent e-mail of Google mail as well? |
|
|
|
|
Lukasz Saniewski - Nov 19, 2010 09:56am What if I want it to be saved in the Solve’s dropbox and sent e-mail of Google mail as well?
It will be saved in Gmail’s Sent (Google does this automatically). |
