Paul Greenberg, a recognized expert in the emerging CRM 2.0 space and all-around pleasant guy provides some sage thoughts in a multi-part article for ZDNet http://is.gd/8Zgw
Follow him on Twitter @pgreenbe
CRM 2009 Forecast, Part 1 -“Sticking My Neck Out”
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Part 2 http://is.gd/ahXd (grab a coffee for this one) Part 2.1 http://is.gd/am1N |