Solve360 Discussion Forums

Using the Skype phone feature

Sep 07, 2009 07:48am dave@vm Lyncean 753 posts	Has anyone had any issues when clicking on the Skype button next to the contact phone number? I am trying to dial a French number from france and it is entered correctly (+33 x xx xx xx xx). First I get a pop up saying Google Chrome needs to launch an external application to handle skype links…...... I click on ‘Launch Application’ then Skype opens but it says Invalid Skype Name or Phone Number etc etc. But I use Skype all the time to dial out without any issues when I enter a number normally directly in Skype itself. Any ideas?

Sep 07, 2009 07:37pm Engineering SpecialOps Administrator 4121 posts	I think I might have an idea what the issue is with this format. I’ll check with our team and report back. BTW I think if you tried it without the formatting spaces it would work now.

Sep 08, 2009 01:56am dave@vm Lyncean 753 posts	Engineering SpecialOps - Sep 07, 2009 07:37pm I think I might have an idea what the issue is with this format. I’ll check with our team and report back. BTW I think if you tried it without the formatting spaces it would work now. Thanks. Entering phone numbers with spaces is ‘standard procedure’ here in Europe. When you get vcards, scan business cards, and enter contact info etc. Even the iPhone automatically puts in the spaces based on the country you are in so when I import my contacts into S360 they will all have spaces. I don’t have any issues if I manually enter the spaces into the dialer in Skype. This isn’t a huge issue by any means, as I can just quickly copy and paste the number from S360 into Skype for now, but would be nice to have it working. Thanks again!

Sep 09, 2009 01:28pm Engineering SpecialOps Administrator 4121 posts	We made a change today that I think might address the international number issue you reported. Please relogin (ideally clearing your browser cache first) and give it a try again

Sep 14, 2009 04:19am dave@vm Lyncean 753 posts	Engineering SpecialOps - Sep 09, 2009 01:28pm We made a change today that I think might address the international number issue you reported. Please relogin (ideally clearing your browser cache first) and give it a try again Works great!