Thank you for adding this!

This is a great feature.  Is there any way to add a group with anything other than tags?  For instance, it would be nice to be able to star a bunch of records that were produced through a complex search, and then be able to have those be used as the group.  Adding additional methods to create e mail groups would be a nice enhancement.

Thanks,

Allan

Instead of starring the records, you could select the contacts and add them all at once to a special tag you setup just for emailing.  After sending the message select the contacts by tag and remove them all at once as well.

I understand the concept of your work around with the special tag for e mailing.  It is a reasonable work around, but not optimal. 

First, the user will always have to make sure that that tag has not been assigned to other, non-targeted contacts for the new intended e mail group, and then they’ll have to apply the tag, send the e mail and then remove the tag from all the records.  Knowing the skill level of some of the users that might be doing an e mail to a small group, there is some potential for problems.  If the “special e mail tag” has been applied to other records, the other users will be reluctant to remove it from those records because they won’t be sure if someone else is using the tag for another purpose.
Also, since your system only allows the administrator to create a new tag, I suspect that the other users will be running to the administrator frequently to create a new tag or solve their e mail problem, which will just eat up more of my time.

I am sure that we can make this work as you have suggested, but I would prefer it if there was another method the users could better control themselves, or if the users could create their own tags.

Is there a way to make more than one user an administrator so that I could give a few others the ability to make such tags?

I’d like to see the option to send to the current list. That way I create my filter and don’t have to do stars or tags or anything and then undo that process when done.

Engineering SpecialOps - Dec 20, 2009 01:38pm

Instead of starring the records, you could select the contacts and add them all at once to a special tag you setup just for emailing.  After sending the message select the contacts by tag and remove them all at once as well.

Why can we only send to 100 contacts with a group email?  I have way more clients than that.  Sending group messages about updates are essential and it’s entirely inconvenient to not be able to use this feature b/c it limits to 100.

Why can we only send to 100 contacts with a group email?

Primarily because the email services supported by the Webmail feature (Google and Rackspace) limit you 100.  Group recipients is intended to send a personal individual email message to a small group of people, it’s not suitable for “email blasts”.  Unlike Bcc it sends a separate, personalized email to each person i.e. 100 separate emails are generated and sent.  Think of it this way, it’s a lot faster than typing 100 individual email messages.

For larger email campaigns use the Constant Contact integration.  It’s designed to help you deal with the special issues and requirements when sending a lot of mail.

I guess the biggest issue is not mass email campaigns, but mostly when I’m trying ot email my clients about a brief update, etc and I have 118 and the system limits me to 100.  A constant contact email is so tedious than writing a personal one through my regular email. 

Also, any plans on integrating with MAD MIMI? Love them so much more than constant contact. 

Ok, so the limit through Webmail is 100 email per time or per day?

Also, doesn’t Gmail allow a lot more? I’ve heard of people sending 500 at a time.

What happens if we try to email more than 100? Say 200?

The mail merge is a great thing. How perfect is it working? It is bug free? All I have to go is tag all the contacts in my group and then insert [First Name]?

Again, great feature.

I sent 100 through the group feature. Is that my total email limit for today or only for mass email and I can still send individual emails to my other contacts as usual?

i.e. is it a daily limit or incidence limit?

If I DID hit my daily limit, then I guess I can just email out in Gmail and b.c.c. the dropbox in the email. Same result, correct?

Steve Ireland - Oct 21, 2009 10:23am

  The maximum number of recipients is currently set to 100.

Over what time frame? 1 hour? 5 hours? I was able to send over 100 (first batch 99, second batch 65) 14 hours apart.

Does anyone know what it is for sure?

The maximum recipients you can add to a single message using the Webmail feature is 100.  Rate/interval limits are determined by your email provider.  We don’t limit the number of messages sent.

I’m using Gmail as my SMTP (smtp.gmail.com). Does anyone know what the time interval to send through a web client through Gmail is?

BUG! BUG! BUG! BUG!

I sent a group email out on Friday several hours after a first group email out. The way the numbers work out, the 2nd group email would surpass the 100 email limit of the group/mass email webmail client integration with email.

I sent it anyway.

The emails were delivered. BUT, there was no report. So I don’t have:

a) a report of who go the email and who didn’t.
b) a copy of the email I sent out.

Is there anyway way to get that report still? And can anyone explain what happened? The email queued up, it sent, but no followup as usual.

There are no know issues in this area. 

It the message was addressed to more than 100 people the system replies with the message “Group email is limited to 100 recipients.“ and it would not be sent.

Reach out to our support team if you need help (forums are not for official technical support).

BTW Melodramatic title such as this rob our souls and steal our passion :(

Nope, didn’ get that warning from webmail, it actually did send as I also put my own contacts into the group and two of the emails bounced back.

And no, not mellodaramatic, it didn’t work as it should have, i.e. a bug.

More testing needed by the developer perhaps? When it works, it works WELL I should add.

I just tested the feature it worked as expected.  If you have an issue that requires technical support, seek technical assistance from our team.  We always keep an open mind about the possibility of an issue and are happy to review each case as we strive for zero defects.

In this case we could have checked our logs to determine if we mailed the confirmation to your host etc.  If there was an explanation we could have shared it with you and if it was a bug then you could have continued making a “BUG! BUG! BUG! BUG!“ post formatted using big red fonts in confidence.

Ok, no problem. I wasn’t aware of the preferred proceedure.

I’ve used this function quite nicely, except the reporting system is very limited.  Are there any plans to include more sophisticated reporting options, such as who has opened/not opened an email, or clicked through a link?  Also, could this be added to each contact’s activity dashboard in a similar way to what the Constant Contact add-on allows?

We don’t currently have any plans to add tracking of user actions on emails sent via the group recipients feature in the short-term.  That’s one of the reasons we offer integration with Constant Contact which does.

You can add a record of the message to a contact’s history by simply moving the confirmation report to the dropbox folder.  It will then automatically show on all the related contact’s page.

This is good work.Group recipients helps to save much of our time which now a days is essential t each one of us.

“That’s one of the reasons we offer integration with Constant Contact which does.“

Agree, one can manage a basic sale/marketing campaign without sophisticated tracking tools as long as you can email to groups or segments. Think Russian dolls. Solve360 does now offers most of those basic features and allow users to link to more specialized tools should their needs require so.

Only one basic capability needs some work: segmenting—the equivallent of iTune library. That basic capability could then be augmented by pulling data from other apps such as Constant Contact.

Keywords are ill suited for this function: you end up doing double entries with existing fields (location, ZIP, experience,...) and turn your keyword list into an unmanageable flat hirarchy—leading to inconsistent coding of records (and no easy way to do any QA/QC checks).

+ 1 for Smart, self populating, libraries (or list), saved searches—on every fields, accross all object (projects, contacts, companies,..)

Just to update this thread the limit for sending Group Recipients has been increased to 500 now.  The server used to send the messages also must support this.