Perhaps the position of the field relative to rest of the HTML content needed to be checked (different font size is the clue).  Reach out to our support team pointing to a specific example and they’ll be happy to take a look for you.

Engineering SpecialOps - Feb 08, 2010 10:40am

Perhaps the position of the field relative to rest of the HTML content needed to be checked (different font size is the clue).  Reach out to our support team pointing to a specific example and they’ll be happy to take a look for you.

Where can I send an example.  I’m having a heck of time with email formatting being changed randomly - spacing, font sizes etc.  In the template it appears OK but when I send a test email, it can be completely different.

I am quite concerned on the appearance of my emails send through the application and will stop using it if I’m not confident the emails get delivered as setup.

Our support team’s contact info and email address is on the website.

The activity transmits exactly what is entered i.e. the message is not transformed in any way.  Email programs render HTML differently (assume not as well as a browser); a best practice is to use conservative (simple) formatting or do a lot of testing.

The HTML formatting is also entirely in your control.  You can also click on the source button to review exactly what the mark-up codes are, edit them directly, or paste them from a different editor altogether.

Tip to other folks:

If you are copying content from Word or similar be aware that these products generate poor and complex HTML.  Now consider that email programs are not web browsers and many have only basic support for HTML.

If you’re using Word first “clean” the text by copying from Word, pasting into Notepad, then copying from Notepad and pasting into Solve’s HTML editor, then finish up the formatting there.