When you click on the Date option in the top-right corner the activities are all sorted by date.  The single exception is the activity we call “Linked-emails” which technically is a single activity that lists all email messages inside it i.e. this activity is a container for all email messages and messages are sorted inside it based on date.  So essentially there are two sorts, all activities, then emails within the linked-emails container.  Is this the anomaly to the sort order you see?

Yes, that’s exactly the problem.  I get what you’re saying, but it doesn’t really make sense from a user’s point of view (at least mine).  I want to see ALL activities sorted by date—not have to parse out the linked emails in a separate category.  It prevents us from seeing the “flow” of client communication that way…does that make sense?  Is there a way to fix it?

The feature is designed to work with many emails (e.g. dozens or hundreds) which would normally create a page that became difficult to work with.  It cannot be changed but it can be placed is a specific spot on the page or in a section etc.  We believe it’s a bit better than hiding the information in in a tab called “emails”.

Gotcha.  It would work better the other way for us (e.g. even if there were a hundred emails, we would want to see them integrated in chronological order with the other activities) but I see where you’re coming from.  Thanks for the quick reply.