Solve360 Discussion Forums

Web Form Code Help

Mar 01, 2010 03:04pm Apex Green Roofs Enthusiast 11 posts	Hey there! does anyone have any code examples for creating a contact with a formatted note in Solve after someone fills out a web form? I am using the example code for the contact form provided on this website, but I am not sure how to get message text (i.e. a multi-line text area) into Solve within a note. I am an enthusiastic hack at this stuff but not an expert by any means. Any help on this would rule. Thanks.

Mar 02, 2010 01:48pm Engineering SpecialOps Administrator 3943 posts	Thanks for the question, here is an example… Add a input to your web-form to capture the note data: `<textarea name="note" cols="4" rows="4"></textarea>` Post that data into a new note by making two changes to your script: 1) Remove the note value from the default array `// Remember the note activity text $noteText = $dataArray['note']; // Remove it from the data, we will add it later unset($dataArray['note']);` 2) Add a new section to post the note to Solve in a separate transaction // Adding note activity // Connection to the host $fp = fsockopen("ssl://" . HOST, 443, $errno, $errstr, TIMEOUT); if (!$fp) { die('Cannot connect to Solve360 host'); } else { // Preparing data for the note $noteText = str_replace("\n", "<br/>", $noteText); // Forming new data $dataArray = array( 'parent' => $newContactId, 'data' => array ( 'details' => $noteText ) ); $data = http_build_query($dataArray); // Prepare request body $request = "POST /contacts/note HTTP/1.1\r\n"; $request .= "Host: ".HOST."\r\n"; // Authorization header $request .= "Authorization: Basic ".base64_encode(USER.":".TOKEN)."\r\n"; // We inform the server that we're sending data in form encoded format $request .= "Content-Type: application/x-www-form-urlencoded\r\n"; // We inform the server theat we are waiting for xml formatted data in response $request .= "Accept: application/xml\r\n"; $request .= "Content-Length: ".strlen($data)."\r\n"; $request .= "Connection: close\r\n\r\n"; $request .= $data; // Send request to the host fwrite($fp, $request); stream_set_timeout($fp, TIMEOUT); $info = stream_get_meta_data($fp); // Read the response $response = ''; while (!feof($fp) && !$info['timed_out']) { $newLine = stream_get_line($fp, 1024, "\n"); $response .= $newLine; if (trim($newLine) === '0') { break; } $info = stream_get_meta_data($fp); } fclose($fp); // Get xml from response $results = explode('<?xml', $response); if (!empty($results[1])) { $xml = simplexml_load_string("<?xml ".$results['1']); // Mail the user with the result information mail(USER, 'Note was added to "' . $newContactName . '" contact in Solve360', 'Note with id ' . (string) $xml->id . ' was added to the contact ' . ' with id ' . $newContactId); } else { // Something went wrong and we haven't got xml in the response die('System error'); } if (isset($xml->errors)) { mail(USER, 'Error while adding note to a contact Solve360', 'Error: ' . $xml->errors->asXml()); die ($xml->errors->asXml()); } } // End of adding note activity To make this easier to follow ‘in context” we’ll update our API docs to include this example.

Mar 02, 2010 03:02pm Apex Green Roofs Enthusiast 11 posts	Thanks! This is really excellent, and I can see that this is going to work well but there seems to be a slight problem somewhere. I added everything as specified, and it does create a note activity within Solve after submitting the form, however, the note is blank (i.e. the text inputted into the textarea does not seem to be carrying over unfortunately). Any thoughts on this? I can send you the page or attach files if need be.

Mar 02, 2010 05:09pm Engineering SpecialOps Administrator 3943 posts	As we’ve extended the basic web-form example to do more things the sample script has become a bit unwieldy. Internally we’ve developed and use a small Solve “services library” to help us get API work done quickly. We’re re-factoring the web-form example to use this small library now. This will eliminate redundant calls, give the script some decent structure ... making it much simpler for you to follow and support too. If you can hang on for a couple of hours we should be able to share it with you today, which would make following along with your Note example easier too.

Mar 02, 2010 07:24pm Engineering SpecialOps Administrator 3943 posts	The updated example is now online if you’d like to be the first to test it out http://is.gd/518L1

Mar 09, 2010 04:11pm Floydie Lyncean 51 posts	I would be interested in knowing more about Joomla integration: Are there plans for Web Form API’s to be available as Joomla modules?

Mar 10, 2010 12:06pm Apex Green Roofs Enthusiast 11 posts	Hey there - I finally had a chance to really test this, and (while the new sample code is way more intuitive to set up, thank you) something still seems amiss. Perhaps it would be easier for you to see it in action first-hand, so the link to the form is below. The only changes I made to the script in the new zip file you guys posted are the required log-in and token section, and I also enabled sharing, category tags, and the creation of a note. I don’t see any red flags so I’m not sure why it’s not working. Thanks for your help! http://www.apexgreenroofs.com/Solve360Example/Solve360ContactForm.html

Mar 10, 2010 08:44pm Engineering SpecialOps Administrator 3943 posts	Floydie - Mar 09, 2010 04:11pm I would be interested in knowing more about Joomla integration: Are there plans for Web Form API’s to be available as Joomla modules? We’re reviewing ideas related to providing generic webforms but nothing specific to Joomla

Mar 10, 2010 09:49pm Engineering SpecialOps Administrator 3943 posts	Apex Green Roofs - Mar 10, 2010 12:06pm Hey there - I finally had a chance to really test this, and (while the new sample code is way more intuitive to set up, thank you) something still seems amiss. Perhaps it would be easier for you to see it in action first-hand, so the link to the form is below. The only changes I made to the script in the new zip file you guys posted are the required log-in and token section, and I also enabled sharing, category tags, and the creation of a note. I don’t see any red flags so I’m not sure why it’s not working. Thanks for your help! http://www.apexgreenroofs.com/Solve360Example/Solve360ContactForm.html Since I can’t see your script directly I copied the default one to our own system here and set your parameters (email, token, owner, tag and note) then submitted a form. It seemed to work fine (please find the contact “Norada Support” in your account and remove it. Perhaps email us your script when you can and we’ll see what’s different.

Mar 11, 2010 02:32pm Apex Green Roofs Enthusiast 11 posts	This worked - it’s great. Thanks very much!

Mar 12, 2010 03:59pm Floydie Lyncean 51 posts	I recently attended a Joomla users group meeting in a Toronto pub. There are about 15 members (designers etc), and also developers – 2 of the organisers in this group actually release the core Joomla code. I asked them about integrating Solve360, but they only knew of SugarCRM integration. I know they are keen to extend the use of Joomla (especially as Drupal and Wordpress are also expanding) and I would like to see if Solve360 integration would be of interest, but am not sure of API language, and developer protocol. Do you have a standard pdf about Solve360 API development, which I could forward onto them. May come to nothing… but could be worth a try.