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I am a mac user and exported my address book as a single vcard. I was able to import it into solve without issue and see all of my contacts. However, none of my phone numbers came across and the email addresses did not “map” properly between home and business. Short of editing 700 plus contacts in address book, is there an option for improving the mapping between the vcard output and the contact import? |
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Perhaps your vCard setup is using field names that are not typical. You could email the file to our support team (contact info on the website) and they’ll have a look for you. Another option would be to convert the vCard to a CSV format (flat file that can be opened in Excel). I haven’t tried it but I noticed a utility at http://labs.brotherli.ch/vcfconvert/ Then you can import the file using the CSV option which lets you map the fields coming in. |
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I have looked at the field mappings and have the following: Address Book: mobile Gmail contacts: other Solve: Cellular
I do not want to use an ongoing csv import process as I need to have a semi-automated sync with contacts. Any suggestions here? This can’t be unique to me… Thanks! |
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I thought you were exporting then importing. A best practice when syncing is to first remove all contacts in Google and Address Book, load the contacts into Solve, enable the syncs. The Solve > Google field mapping is shown under Data > Sync contacts with Google. BTW I do the same thing - automatically sync my Mac via Solve > Google > Addressbook / iPhone and it’s working well. |
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It is clearly a problem with Address Book into Google. When I go into Google and change the phone number from other to mobile, it will come across perfectly. However, I can’t follow the practice you suggest as I am using Exchange and need the Address Book as the “primary” source due to its connection with Exchange (and my BlackBerry). I am going to try to import a full set of vcards into Solve and see how that goes. Am I missing something here or do you have any other suggestions? I want to like and use this product but can’t if I cannot get the sync to work. |
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It’s never easy getting all syncs to work on the first go (no matter what system you’re going to) - especially with so many moving parts. Sounds like you have: that’s four different places to sync your contacts so you’re bound to have difficulties in the beginning. mine is: Solve360 <-> google apps <-> iphone |
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The problem seems to be with Exchange. Even if I copy the records over to a local copy, some of the Exchange markup seems to come along. It would seem that the closest I can get is to import vcards into google, clean them up, and then sync with Solve. Not pretty, but possibly workable. I am trying to see if I can use the blackberry sync for google to get my contacts in that way. If they import cleanly into google, then I will be good to go and can skip address book entirely. The perfect solution will be for Solve to support a direct connection to exchange! |
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