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Why can’t I cancel

 
Enthusiast
12 posts

I deleted all my users but one during the free trial. I have tried to move my subscription to free but the system one let me. That’s not exactly a free trial. Can someone please help me. I do not want to be charged during the free trial. That’s not right.

Thanks,
Grant

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Administrator
3943 posts

Hi Grant,

You will never be charged any amount for the first 30-days regardless of how many users you have.  If you enter your credit card information before the free-period is over you do not lose any of the free days.  The first payment will processed at the beginning of the next period. 

You can change what paid plan you are subscribed to at any time.  However, you cannot move a paid plan to a “free forever” status.

If you have specific questions about the plan, price, users or how to change or cancel anything just reach our to our team and they’ll be able to help you without delay.

Does this help?

Enthusiast
12 posts

Thanks for your speedy response. How do you cancel?

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Administrator
3943 posts

Just reach our to our team (contact info on the website) and they’ll be able to help you without delay.

Enthusiast
12 posts

Can you give me the email address? I can’t seem to find it.

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Administrator
3943 posts

We don’t like spam either.  Website > Learn About > Contact us.