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The world of all things computer is not always a happy one. You may arrive here stressed, frustrated, angry, or distraught - we understand, we’re empathic; it’s our job to help with that. True to the stereotype, we Canadians say please and thank you between every sentence, in return please be nice and we'll move a mountain for you. Requests that are snarky, rude, or otherwise annoying will be queued behind the client(s) that sent us chocolate today ;)
We don't charge extra for technical support, but it's not free or limitless - it works on “quid pro quo” i.e. a mutual exchange of value. It may take minutes, or a few hours resolving your question(s). Please be mindful of this so we can continue to offer great support to all of our clients.