FAQs
Answers frequently asked questions about Solve360 you won't find elsewhere on our website.
We don't need a “CRM” or “project management” application but Solve360 seems to have all the features we were looking for. Is this system for us?! We use the terms “Jobs” and “Projects” as a simple and general way to describe what goes on in your office every day. Solve360 introduces an entirely new product concept designed to do exactly what teams need to get work done; integrating ideas from different software systems into a single fast, simple and customizable solution. Embodied within you'll find Solve360 covers Customer Relationship Management (CRM), Intranet, Contact Database, Content Management System and file server requirements. Only it's a lot more fun to use!
How secure is our information? Solve360 utilizes some of the most advanced technologies and industry best practices to store and keep your information secure. We also adhere to a rigorous Privacy Policy.
Can users outside of my organization participate in my Solve360 account? Sure, this is one of the main benefits of using a hosted project management solution like Solve360. You can invite people from anywhere and grant them access to see only the data they're allowed to see.
Are there any IT requirements or downloads required to set up my Solve360 account? Nope. You do not need to download any software or plan for any IT support. Simply sign-up online and get your free Solve360 account running in less than a minute.
Can we run Solve360 on our own servers? Nope. Solve360 is a “hassle-free service” delivered via the Internet managed by professionals as a high-available software service. Get it? We don't hock software, we provide a complete solution to our clients; the single throat to choke (or more typically to send chocolate to hint hint).
Can I get my data if I need to discontinue? Absolutely, all the data that you store on Solve360 is yours and we provide a simple export feature that provides all of your information in a standard format that can be imported into most spreadsheet or database applications.
What if we need more than the 18 users included in the Pro subscription? You can add any number of accounts to any paid plan and you will be billed only $10 per additional user over what the plan already provides.
How is Solve360 different than Highrise and Basecamp from 37signals? Highrise, Basecamp and the related community of add-ons are disparate utilities. Their core products don't integrate with each other and often “some assembly is required”. Solve360 integrates all its features, including the core CRM and Project management areas, into a single well conceived solution that remains easy to understand and use by any user. Notice our user interface is more effective, we handle the volume of data that businesses deal with much better, we provide full-text search, users can upload many files/photos at once, our email dropbox system is more versatile and faster, clients can customize all their database fields, we apply enhanced security features to all accounts and we offer additional features that are important to businesses such as Webmail, full-featured group calendar and API integration. Solve360 is what clients switch to after they outgrow the 37signals products; which can happen quickly if your operating a business with more than just a few staff. We are focused on making our business clients successful by providing a end-to-end solution and being available for consultation on any related questions - we are the “single throat to choke”.
37signals has built some innovative and useful products but as Jason (founder of 37signals) acknowledges, their products might not be for everyone. Generally we consider 37signals products targeted towards consumers and freelancers. We took Solve360 down a different path, one more suited for small business teams that manage a lot of work on an ongoing basis. Solve360 makes it drop-dead easy to know who has access to what and work with large sets of data quickly.
Also, unlike 37signals, we have a humble attitude towards our business that is based on respect and passion for our clients needs and their businesses. So much so we answer questions in our discussion forums, provide additional professional services to help streamline and integrate with their own applications, offer Instant Messaging support on our website and tend to reach out to clients with screen sharing and personal telephone calls to address questions quickly. You won't get any of these services with a consumer focused company.
What about Act!, Goldmine and Maximizer? Clients who upgraded from these products tell us they switched because: